For help with Sufra, email support@sufraup.com. Include enough context for us to identify the restaurant and issue without sending passwords, PINs, card details or API secrets.
What to include
- Restaurant name and country.
- The page, feature or workflow affected.
- What you expected to happen and what actually happened.
- Approximate time of the issue and, where useful, a screenshot that does not expose sensitive data.
Account and access
For owner, manager or staff access issues, tell us the restaurant name, country and the affected role. Never email a password, PIN, token or one-time code.
Billing and payments
Subscription prices and payment options are market-specific. Include the restaurant country and, if relevant, the provider or transaction reference. Do not send full card details.
WhatsApp, SMS and notifications
For delivery issues, include the destination country, approximate send time, notification type and whether the issue affects WhatsApp, SMS or push notifications. Regional senders and provider rules may differ by market.
AI and ChatGPT integration
If a Sufra AI or ChatGPT-connected action fails, include the tool or action name, approximate time and the user role. Do not send OAuth tokens, API keys or other secrets.
Security concerns
If you believe an account or restaurant may be compromised, contact us promptly and state that the message is security-related. We may temporarily restrict access while the issue is investigated.
Service status and third parties
Some incidents may originate from payment, messaging, hosting or AI providers. We will distinguish between a Sufra issue and a third-party dependency where possible and guide you on the next step.
Support · Market
Contact hours
You can email at any time. Response times depend on the issue and your account’s support agreement; check that agreement for service hours.
Frequently asked questions
Verification code did not arrive?
Check the phone number and country code, then resend when available. You can ask the cashier for help.
Payment page did not open?
Open order tracking and check payment status before retrying. An accepted order does not mean payment is complete; contact the restaurant if a charge appears.
How do I change language?
Choose from the language menu. Your menu language is saved separately for each restaurant.